Privacy Policy

We collect information you provide directly to us when using NettStay, including:

• Account information (name, email address)
• Property details and rental income data
• Expense records and categories
• Receipt images and documents you upload
• Booking information, either manually entered or synced via iCal

We use the information we collect to:

• Provide, maintain, and improve NettStay services
• Calculate estimated tax and net income for your properties
• Generate reports and exports for your records and accountant
• Send you service-related communications and updates
• Respond to your requests and provide customer support
• Ensure security and prevent fraud

We take data security seriously and implement industry-standard measures to protect your information:

• All data is encrypted in transit using SSL/TLS
• Data is encrypted at rest in our secure database
• Row-level security ensures you can only access your own data
• Receipt images are stored securely with access controls
• We use Stripe for payment processing and never store your credit card details
• Regular security audits and updates

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With service providers who assist in operating our platform (e.g., hosting, payment processing)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users

You have the right to:

• Access your personal data stored in NettStay
• Export your data at any time using our export features
• Correct or update your information
• Delete your account and associated data
• Opt out of marketing communications

We retain your data for as long as your account is active or as needed to provide services. Professional plan users have access to 10+ years of historical data. If you delete your account, we will delete your data within 30 days, except where we are required to retain it by law.

We use essential cookies to maintain your session and preferences. We do not use tracking or advertising cookies.

We may update this privacy policy from time to time. We will notify you of any material changes by email or through the service.

If you have questions about this privacy policy or our data practices, please contact us at support@nettstay.co.nz.